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How did you lose case? You filed unauthorized transaction case? Or Item Not Received case and the seller provided tracking info to Paypal but its either delivered and stolen from your location or is fake and was delivered to a nearby address?
If package was delivered but stolen from your location, then the seller is not responsible for the security of your location and file an insurance claim if insurance was paid for.
If you filed unauthorized, please contact customer service to change your case to Item Not Received.
If seller provided tracking info to PayPal, and closed the case on you, you'll need to get this tracking info somehow (from PayPal or the seller) and find out what happened to your package from your post office or courier. If seller sent something to a nearby address, you'll need this in writing officially and appear the case by contacting PayPal.
You can also instead, open a case through your credit card, if that is how you paid.
Please contact customer service for assistance:
- Log on.
- Click HELP at the top menu.
- Scroll down and click CONTACT US.
- Scroll down to click CALL US or other contact options.
Or contact via social media:
Facebook (CA): https://www.facebook.com/PaypalCanada/
Twitter (CA): @AskPayPalCA
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
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How did you lose case? You filed unauthorized transaction case? Or Item Not Received case and the seller provided tracking info to Paypal but its either delivered and stolen from your location or is fake and was delivered to a nearby address?
If package was delivered but stolen from your location, then the seller is not responsible for the security of your location and file an insurance claim if insurance was paid for.
If you filed unauthorized, please contact customer service to change your case to Item Not Received.
If seller provided tracking info to PayPal, and closed the case on you, you'll need to get this tracking info somehow (from PayPal or the seller) and find out what happened to your package from your post office or courier. If seller sent something to a nearby address, you'll need this in writing officially and appear the case by contacting PayPal.
You can also instead, open a case through your credit card, if that is how you paid.
Please contact customer service for assistance:
- Log on.
- Click HELP at the top menu.
- Scroll down and click CONTACT US.
- Scroll down to click CALL US or other contact options.
Or contact via social media:
Facebook (CA): https://www.facebook.com/PaypalCanada/
Twitter (CA): @AskPayPalCA
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
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- Mark as New
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I never got my products, Only one crappy shirt that was nothing like the picture, Paypal said for me to send all the products I ordered back to the seller, There was 3 sweater coats and one hoodie which I was still waiting for, so I gave the shirt away because it was soo small and cheap. I had some correspondence between the seller and I which Palpal erased and then denied my claim. They said I failed to follow their directions. I was still waiting for the order, how can I send back what I did not receive? After calling Paypal & explaining, they would not budge or let me have an appeal. They would not even give me sellers contact info. I was ripped off for over 100.00. The seller is in China, I tried to contact my bank they denied because it was too long ago. That is what I get for waiting patiently for my order, this company has ads on Facebook, beautiful clothes, and always under many different names. I am **bleep** now. Now I use Amazon Pay or my credit cards to pay for stuff I order online, I hardly use Paypal anyomore just when they are the only option, I hate them now. All I can do is every time I see an ad on Facebook from them Chinese **bleep**, I warn people on how they ripped me off, I suppose I took care of lots of prospective **bleep**for them. Everyone says thanks for the warning. I lost many customers for them & I am glad. If they were local I would go & give them over one hundred dollar worth of a beating.
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