Looking for help - unable to open dispute after receiving partial shipment from seller

satlas
New Community Member

Hello Paypal community,

 

I am writing to see if anyone can help point me in the right direction for a problem I am having with a transaction.  I was charged by a seller who I thought was not sending a shipment so I opened a dispute.  I then received a partial shipment while the dispute was open which closed the dispute.  But now I can't open a dispute about receiving less than half of the order, the dispute automatically closes because a package was received.  I think I am being overcharged around $150 for items I did not receive and I'm not sure what recourse I have.  Any advice you have about resolving this issue would be much appreciated. 

 

Steve

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@satlas 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened they may open a second for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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