Looking for help - unable to open dispute after receiving partial shipment from seller
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Paypal community,
I am writing to see if anyone can help point me in the right direction for a problem I am having with a transaction. I was charged by a seller who I thought was not sending a shipment so I opened a dispute. I then received a partial shipment while the dispute was open which closed the dispute. But now I can't open a dispute about receiving less than half of the order, the dispute automatically closes because a package was received. I think I am being overcharged around $150 for items I did not receive and I'm not sure what recourse I have. Any advice you have about resolving this issue would be much appreciated.
Steve
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened they may open a second for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Paypal is scamming me and not giving my money in Disputes and Limitations Archives
- Received PayPal shipment details for a purchase I didn't use Paypal in PayPal Basics Archives
- Did not receive shipment in Disputes and Limitations Archives
- Seller has put me on over 200+ mailing lists and now I'm being spammed. in My Money Archives
- Claim contact customer service-read in Disputes and Limitations Archives