Longruian Electronic Commerce Co., Ltd.

[pat1810]

Bonjour le produit reçus:modèle réduit moteur 2 cylindres en plastique bas de gamme est totalement différent de la description :modèle réduit moteur 4 cylindres en métal a monter soi même .Demande retour produit pour remboursement problème l expédition coute pratiquement le prix du produit  et pas sur de l honnêteté du commerçant quant a la réception du retour ça sent l arnaque a plein nez avez vous des problèmes avec ce commerçant ?

Informations sur le vendeur

Longruian Electronic Commerce Co., Ltd.

Montant de la transaction

49,98 USD

Numéro de transaction

23611999FA9498545

[LW195518]

This is a scam company. I ordered a wreath and got a tiny pillow with the picture of a wreath on it. I paid 38.00 for this crap. The item was represented as an elegant Christmas wreath, not as a tiny pillow with the picture of a wreath on it. False advertising. I can’t even give this away. A company should not be allowed to misrepresent their product. A pillow and a wreath are totally different things. I already let the company representative know how they are misrepresenting their product.

[kernowlass]

@LW195518 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns