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Login and password

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Login and password

Someone keeps getting into my PayPal account and changing emails and passwords. I don't know who it is but it's happening in all my accounts. PLEASE HELP ME...

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Moderator

Re: Login and password

Hello Penjo,

 

Thanks for reaching out to the PayPal Community for assistance. That certainly sounds like an alarming issue! If you have changed your password to secure your account previously and are still concerned that someone has access to your password, this might mean that your computer or phone has a virus such as a key logger.

 

I would recommend that you take your computer to a professional for a comprehensive virus scan. You can also review the following links for further security-related articles, including how to activate two-factor authentification. 

 

PayPal Security Tips: https://goo.gl/qSWLFv

PayPal Security features and security key activation: https://goo.gl/gYHcTn


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
1 REPLY 1
Moderator

Re: Login and password

Hello Penjo,

 

Thanks for reaching out to the PayPal Community for assistance. That certainly sounds like an alarming issue! If you have changed your password to secure your account previously and are still concerned that someone has access to your password, this might mean that your computer or phone has a virus such as a key logger.

 

I would recommend that you take your computer to a professional for a comprehensive virus scan. You can also review the following links for further security-related articles, including how to activate two-factor authentification. 

 

PayPal Security Tips: https://goo.gl/qSWLFv

PayPal Security features and security key activation: https://goo.gl/gYHcTn


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb