Locked out of my Account because PayPal can't send message/code to my old expired mobile number

melseyT
Contributor
Contributor

I have been going around in circles for days with PayPal, because for extra security they want to send a message to my old mobile phone number,

which is now no longer registered, and does not exist anymore.   I cannot load a new mobile phone number into PayPal, because it wants me to log in first!   I have not found any way to adjust my 'profile', or found a 'button' to click on which will allow me to change anything, or explain that my old number is

now defunct , without being asked to log in - which I am prevented from doing.   I have tried telephoning a few times, only to be told that their call system is overloaded, or that they cannot deal with me at the present time.   What on earth can I do?   Thank you.

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