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Limited account -no pin code sent

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Limited account -no pin code sent

Hey. Can anyone help? Ive been trying PayPal for weeks, and I can't get through on the phone. Our account has been limited as it needs pin code verification. We already did this 2 years ago. Out of the blue, it asks us to do it again. There is no pin code on our bank statement (we've checked). Can anyone suggest how to get this resolved? Thanks