Limited account (help)

[M0HX]

Hello, dear PayPal community.

My account got limited on the 1st of December (a few days ago). I sent few emails to reach out but all I got is automated emails that basically says:

"Please be advised that due to the violation of PayPal's Acceptable Use Policy (AUP), your account will remain permanently limited."

I tried sending multiple emails to find out the reason why my account is limited! I just got the same responses again and again. Today I tried calling PayPal for help, and when I got connected with PayPal agent I asked him for the reason why is my account is limited. His response was:
I don't know!, It shows here that you have an issue with some transactions on 30th of Nov (he mentioned Netflix and Google).

I told him yeah I did few transactions buying credit for my Playstation Account. on that day and the day after that I got limited. and about the Netflix, it's simply that I canceled my 30-day free trial subscription and which is free and fine to cancel. He replied again with I don't know.. and then my call ended because I didn't have enough money to continue the call. 

(is there any other way to call PayPal for free? I can't afford to spend $2 a minute! because where I live.)

Any help for you guys or even PayPal verified members here will be appreciated. I need my account back. I've had it since 2013 with no issues at all. I just don't know why is this happening. 

Thank you & Regards.

[kernowlass]

@M0HX

Sorry but permanent means permanent, they don't change their minds and they don't give reasons, they just don't want your business sadly anymore.

[M0HX]

@kernowlass

What business? I'm not even selling stuff on my account. It's a personal account. I just bought a subscription for my PSN and Netflix.

I need a reason because that just doesn't make any sense!!

and what kind of agent says I don't know for a customer's question? like he doesn't know what his job is. I need an explanation and reasons.

[kernowlass]

@M0HX

By your 'business' means buying or selling as buyers provide an income for paypal by using sellers or websites and paypal is a business.

As I said they don't have to and rarely do give a reason.

You sadly will not get an explanation. 

[M0HX]

@kernowlass

I understand.

but how can I resolve this? If there's no reason to justify why my account is permanently limited. then why is it limited in the first place.

I know PayPal has strict terms and agreements but I'm sure I did not violate any! I have read the PayPal's user agreement and everything multiple time to check if I did something wrong.

I mean, hell if they need more verification I'd be more than happy to verify ID's and such. I have verified account with Card linked in and documents verified for a long time.

I'm super confused. Any PayPal staff here to reply with a justified answer would be great!

Thank you again.

[M0HX]

Is there any other way to contact PayPal atleast let me know. Emails doesn't work :C all I get is automated messages.

Calling is not an option right now cuz I don't have enough money to call to another country number. 

Help.

[kernowlass]

@M0HX

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[M0HX]

@kernowlass

Thank you ^^.
I'll send 'em a DM over twitter.

[M0HX]

1 year later. still banned.

can someone from PayPal reply to me or check my account and why is it still banned.

[kernowlass]

@M0HX 

Its a PERMANENT ban, you are banned for life as you have already been told.