Limited account (help)
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Hello, dear PayPal community.
My account got limited on the 1st of December (a few days ago). I sent few emails to reach out but all I got is automated emails that basically says:
"Please be advised that due to the violation of PayPal's Acceptable Use Policy (AUP), your account will remain permanently limited."
I tried sending multiple emails to find out the reason why my account is limited! I just got the same responses again and again. Today I tried calling PayPal for help, and when I got connected with PayPal agent I asked him for the reason why is my account is limited. His response was:
I don't know!, It shows here that you have an issue with some transactions on 30th of Nov (he mentioned Netflix and Google).
I told him yeah I did few transactions buying credit for my Playstation Account. on that day and the day after that I got limited. and about the Netflix, it's simply that I canceled my 30-day free trial subscription and which is free and fine to cancel. He replied again with I don't know.. and then my call ended because I didn't have enough money to continue the call.
(is there any other way to call PayPal for free? I can't afford to spend $2 a minute! because where I live.)
Any help for you guys or even PayPal verified members here will be appreciated. I need my account back. I've had it since 2013 with no issues at all. I just don't know why is this happening.
Thank you & Regards.
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Account Limitations
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Sorry but permanent means permanent, they don't change their minds and they don't give reasons, they just don't want your business sadly anymore.
Advice is voluntary.
Kudos / Solution appreciated.
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What business? I'm not even selling stuff on my account. It's a personal account. I just bought a subscription for my PSN and Netflix.
I need a reason because that just doesn't make any sense!!
and what kind of agent says I don't know for a customer's question? like he doesn't know what his job is. I need an explanation and reasons.
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By your 'business' means buying or selling as buyers provide an income for paypal by using sellers or websites and paypal is a business.
As I said they don't have to and rarely do give a reason.
You sadly will not get an explanation.
Advice is voluntary.
Kudos / Solution appreciated.
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I understand.
but how can I resolve this? If there's no reason to justify why my account is permanently limited. then why is it limited in the first place.
I know PayPal has strict terms and agreements but I'm sure I did not violate any! I have read the PayPal's user agreement and everything multiple time to check if I did something wrong.
I mean, hell if they need more verification I'd be more than happy to verify ID's and such. I have verified account with Card linked in and documents verified for a long time.
I'm super confused. Any PayPal staff here to reply with a justified answer would be great!
Thank you again.
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Is there any other way to contact PayPal atleast let me know. Emails doesn't work :C all I get is automated messages.
Calling is not an option right now cuz I don't have enough money to call to another country number.
Help.
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have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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1 year later. still banned.
can someone from PayPal reply to me or check my account and why is it still banned.
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Its a PERMANENT ban, you are banned for life as you have already been told.
Advice is voluntary.
Kudos / Solution appreciated.
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