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Limited Account, Verification Failed


Limited Account, Verification Failed


Hey Community, I really need help!


I have a business account and it has been limited and I cant transfer my balance. It's a lot of my savings and so scared of losing it. Stupid of me to leave it in I know, but i need help solving this please.


I moved countries during COVID, from Oman to Portugal. I opened the account In Oman, but no longer live there....PayPal is rejecting my address verification as my home address is in Portugal now. 


I tried verifying my old Oman address, but, it is a PO box and not working. 

I tried verifying current Portugal address, but, address country doesn't match.


I am stuck, please help. 

Esteemed Advisor

Re: Limited Account, Verification Failed



Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.