Limitations

[DatDudeJG]

My account has limitations and they are asking for a photo ID. That’s not normal right? There’s no reason they should need a drivers license on file. I’m new to PayPal but they are holding my money and refusing to let me take anything out until I provide a photo ID. What’s going on?

[kernowlass]

@DatDudeJG 

To use balance features, consumers with a personal PayPal account need to set up a balance account, which will have the same login and password as their personal PayPal account. You can get a balance account in several ways. For example, if someone sends you money and you don’t yet have a balance account, you’ll see an Accept the Money button. Once you click on it, you’ll see two options: Transfer it to your bank and Keep it in PayPal. Click Keep it in PayPal and follow the steps to get set up with PayPal Cash. This includes viewing the disclosures, user agreement and confirming your identity with us. 

https://www.paypal.com/us/smarthelp/article/what-can-i-do-with-my-personal-paypal-account,-paypal-ca...