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Limitations

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Contributor

Limitations

Shameless company , with no morals , were on lock down and spending day after day trying to contact somebody at Paypal regarding there unjustified account limitation. 

Spent months building a website and getting good reviews on Ebay to wake up 3 weeks ago to suddenly find my account limited, reason given because I reached a certain level of transactions they need verification of my business details.

All other reputable companies that I know of would notify you that they were going to be requesting the information and could it be provided by such n such a date ??.

The info was sent ID , LOA , Company Registration Docs etc etc, I received an email stating the limitation had been lifted, Log into my account to find the only form of identification they have bothered to verify after having all the info for over two weeks was my photo id and the limitations were still in place.

After days sat in front of the computer waiting for a response from there automated messaging service ( 6 hours on one occasion) I finally managed to speak to somebody and they told me it was due to items not being delivered ??.

I then spent days breaking down every transaction with id name status and tracking link to show every product I have sold was dispatched on time and sent fully tracked.

There even have funds on hold from a sale that was sent tracked and delivered 01/05/2020.

Since then I have not been able to speak to anyone or get an email response from Paypal.

I just my funds out of this account and I will forget Feebay and use an alternative Payment gateway for my website.

Yes I might loose a few sales not having the Paypal name on my checkout, but whats the point in getting a sale with them when you have to spend weeks struggling to get your Money.

STAY AWAY THERE ARE ALTERNATIVES 
And if i now have to join the ranks of the many struggling to get Paypal to small claims then so be it.

 

1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: Limitations

ok


Advice is voluntary.
Kudos / Solution appreciated.

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11 REPLIES 11
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Esteemed Advisor

Re: Limitations

ok


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: Limitations

I'm sorry. I do have a Paypal account. Thank you
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New Community Member

Re: Limitations

I couldnt agree more, they are very horrible in customer care, as if they cant work reomtely, being an online service company.

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Contributor

Re: Limitations

Useless organisation - I solved a problem with something on my account that was their doing for them to freeze my account and say there was suspicious activity and asked me to confirm 2 small amounts in my bank account they said they had sent.  Nothing has arrived and when I tried to upload jpegs of my bank statement and copy driving licence, it wouldn't upload despite the fact it said it takes jpegs. They say that it will take longer to resolve issues because of COVID-19 and yet they are an online company, so you would think they could organise remote working. What a shower - They have over GBP £1,000 of my money so if I can't get it back it will have to be the small claims court and a complaint to the FSA. If you are thing of doing business with this crew - take my advice -DON'T

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Contributor

Re: Limitations

YES! I will be a part of class action suit with anyone who wants to go after PayPal. They are holding our money hostage - Ebay told me they even want to get away from PayPal.  Please contact me if you file a lawsuit!

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Member

Re: Limitations

they have had £900 of mine for over a year and i cannot get in contact with them

 

any advice?

 

thanks

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Contributor

Re: Limitations

Can’t agree more, absolutely disgusting people I mean my account was limited and I sent all the information in ASAP (the same day) 2 weeks later nothing I tried calling them only to be met with a response saying I can’t be transferred due to the virus but when I call the PayPal credit number (where they make money) that call gets sent through just fine, my shock when it comes to them making money Coronavirus doesn’t seem to matter Horrible customer service probably the worst I’ve ever seen, I waiting for managed payments to happen on eBay so I can finally be done with this rubbish company Good luck to anyone reading this and is having a similar issue might be faster to just ask god to remove the limitation rather than PayPal
Highlighted
Contributor

Re: Limitations

YES! I will be a part of class action suit with anyone who wants to go after PayPal. They are holding our money hostage - Ebay told me they even want to get away from PayPal.  Please contact me if you file a lawsuit!

Highlighted
Contributor

Re: Limitations

Has anyone found a solution? We've set up a new business account to link to our new online platform, but keep recieving errors on linking to the third party merchant/app. Was told by message help that there were limitations and to go to the Resolution Centre to resolve them. We responded saying that the page did not have any limitation alerts and we are stuck. They responded with the same advice and to upload documents (not stipulating what documents, let alone information as how to do this). PayPal customer services are awful, when you finally get to engage in a live conversation with an advisor they ignore you once they've repeated the same information and no resolution, even prompt that they are transferring the chat to a specialist, but then disappear. We require PayPal to use our merchant and is the only way we can trade during the pandemic, and are now losing critical trade