Limitations customers service is so bad

[fkdcoron]

Hello,

I have 2 paypal account for my company establish in the Philippines, i provide the same kind of documents for both of the account but the documents was accepted only for one of these accounts.

I ask questions to the customer services, they don t answer to me instead they just send me their template, they asking me things i ve already down or even don t send me complete mail with the problems i need to fix, right now i have around 6000 euros limited on this account and i even cannot use it to take my flight ticket to go back to my place.

I ask a phone number to be able to call your customer services instead taking the time to give me the number you just again give me a template...

Your customer service is really bad specially for a company dealing with business compatny.

I m really thinking to pass to transfer wise when i will resolve this story.

SO SO BAD and no respect for the time we take to transfer a lot of documents to your services

[sharpiemarker]

@fkdcoron 

To contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

Or private message via social media:

Facebook: https://www.facebook.com/PayPalPhilippines/

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal

[kernowlass]

@fkdcoron 

Well how bad customer services are has nothing to do with anyone on here and whether you use paypal or another payment processor equally does not affect us one bit.

But as to your question do you have x2 business accounts? Because if so that may be the problem as you are only allowed x2 paypal accounts if x1 is personal and the other x1 is business. If you have 2 of the same type you risk them being limited.

If you do have x1 personal and the other business then you would need to provide separate documents for the personal one.

Good luck, if you still need to contact customer services then.......................

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.