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Hello everyone, I made this PayPal a long time ago under the name that is given to me at home. It is not on any LEGAL DOCUMENT or my ID. I am now a seller on Ebay. PayPal is asking me to provide documentations to prove my identity. However, they did not accept the ID and social I sent them due to the fact that my legal name does not match what I had signed up with. I have several holds of buyer's fund, until I resolve my identification. What can I do? I am afraid of making another PayPal and losing the funds.
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Hi there,
Welcome to the PayPal Community.
I recommend giving customer service a call or sending an email to explain the situation. The email can be sent via the Help/Contact tab at the bottom of the PayPal website.
-David R
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