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Limitation of account

New Community Member

Limitation of account

Hello, PayPal has limited my account several days ago due to incomplete identity information and has asked me for Photo Id. I sent  my passport scan for them, but PayPal has not removed my limitation yet. Meanwhile, they've asked me for proof of fulfillment due to one of payments that had been transferred to me. But when I try to submit it, it is not uploaded and I do not know why? Is it because of limitation imposed to my account? When will this limitation be removed? It is more than one week that I've given my passport scan to them.