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Let down by paypal dispute process

New Community Member

Let down by paypal dispute process

I was conned and bought a product for $30. What arrived was a bulky plastic object worth less than $0,50 and nothing like what i ordered. I used the dispute process and  was told i had to send back the package at my cost which becuase  i am not a big company is $28. It is a simple con but effective. They can send anything using a great corporate shipping rate and know i will not be able to send it back without losing money. Paypal is supporting this.

Esteemed Advisor

Re: Let down by paypal dispute process



Another of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

Paypal doesn't support anything, they give you 'some' buyer protection as per below and its up to you whether you want to go ahead with the transaction with the seller of your choice as in the event of a dispute you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Advice is voluntary.
Kudos / Solution appreciated.

Re: Let down by paypal dispute process

All good points that buyers should be beware (caveat emptor).  However, every time Paypal allow the flow of funds with no clawback to these sellers (and at the time of dispute they will often still be retaining those funds) then they are doing nothing to reduce or limit the incidence of fraudulent activity.  Paypal will be earning commission on the transaction and make it easy for the seller to set up a payment mechanism in the first place.  Paypal have a huge amount of power and influence in the transaction process to help stamp out this activity.