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Let Down by Paypal


Let Down by Paypal

I purchased some trousers online, when they arrived they were significantly smaller than advertised. I contacted the seller who failed to supply a return address for me to receive a refund. As the items were not as advertised, and as I have the right, when making an online purchase, to return any items within 14 days, I assumed that this would be a relatively straight forward case for Paypal to resolve.

Paypal contacted the seller who came back with the offer of a partial refund. I declined this offer, as my statutory rights entitle me to a full refund. Paypal then closed the case.

I had to rely on my credit card company to solve this dispute, and subsequently I received a full refund. 

What is the point of Paypal if they cannot resolve such a simple case?