Knockoff

dtier70
New Community Member
I purchased an item That the company says they sell top quality items no cheap knockoffs . After I received the item it is a knockoff. Will PayPal back me up and help with getting money back and pay shipping to the company?
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@dtier70 

 

 

If the seller tells you to send it back for a refund then make sure you do so trackable in case they don't refund and you have to open a dispute.

 

If you do open a dispute for item received but not as described then put in as much information as possible in 'messages to the seller' and then if the seller does not refund escalate to a claim.

 

Paypal makes a judgement call so no guarantees you will win but if you do then you will have to pay return trackable shipping so make sure you have activated the below link to get help with those costs.

https://www.paypal.com/us/webapps/mpp/returns


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.