UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[Ogchik]

1. My husband is having same issues and am so disappointed at PayPal that they have refused to listen to their customers 

[Vbelch]

Why is PayPal refusing to do something about this scam/fraud transaction(s)...  I did not sign a contract with UAB Kilo .... I do not know anything about this company 😕 

[Elleb1987]

Hey everyone. I emailed <removed> (no spaces, @ symbol) explained the app didn’t work and was charged for it. I just got an email back 5 days later and they’ve refunded me! See attached  

[Sheil1211]

Anybody out there have a problem with this company ? They are in Lithuania and their website is in Lithuanian I can’t cancel because of this and PayPal is no help at all. I’ve talk to their virtual help I’ve talk to their life hell can’t get a real person on the phone I don’t know what to do they’ve taken well over $100 from me in and I’m on a fixed income. Any advice would be much appreciated.

[DWarner115]

Same happened to me yesterday!  I am trying everything to tell PayPal that this is a scam and was never authorized, ugh!!

[Lu269]

Und, hattest du Erfolg? Wenn ja, wie? Bei mir wurden 66€ abgebucht.

[DWarner115]

No, I have not had any luck.  I have no idea what to do next.

[Bethbsilver]

I just received a note from PayPal that it is a legitimate charge

who are they and what have I supposedly agreed to?

[BertVW]

In April 16th I transferred €57,16 to this company. No idea what it is...

[kernowlass]

@Sheil1211 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''