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I opened the PayPal dispute on March 26th. Today, March 29th, the seller offered a refund of $20.00 to resolve the dispute. That's a step up from the 40%, but I rejected it. I'm pushing for a full refund.
This morning I received an offer of a full refund if I returned the watches to Hong Kong. Went to the USPS site and it was $40+ to ship them.
I called PayPal. Don't go through their menu, just say "talk to a person" at every option and eventually you'll get to. They never give it as an option.
https://www.paypal.com/us/smarthelp/contact-us scroll down and click on "Call us" - posting this because it's a bit annoying to try to find the phone number.
They offered PayPal credit of $40.00, which will be used first on my next purchase. Not exactly cash, but certainly close enough for me to stop fighting. No need to return the watches, I can do what I please with them.
I also got taken for $32.98, although a cheap electric toothbrush did arrive in place of the folding table. I've been trying to lodge a complaint with PayPal but for some reason it isn't going through. Next step is the ADCC — Anti-Deception Coordination Center of the Hong Kong Police :
I currently have the same issue and wish I had seen this forum before trying to buy off these obvious scammers. I ordered 2 workstations and received 2 electronic toothbrushes instead. Then when (after 3 emails) customer service finally replies, they blame their shipping company for sending the wrong items and tell me I have to spend more money to send the toothbrushes back before they will give me a refund. Not bloody likely that I am doing THAT. Reported it to Paypal who tell me I have to lodge a police or government complaint and supply that within 10 days or they may side with the seller??? What sort of protection is that? They have all these previous complaints about the company and are still dealing with them?
In the US we are not required to return or pay for unsolicited merchandise. I am holding on to the watch and packaging as evidence, but will return it if I receive a prepaid shipping label. PayPal is refunding my money 100% and I have reported this to the United States Postal Inspection Service, since a US address was used for shipping the watch. Maybe I need to contact the Federal Trade Commission as well. Maybe it will help somebody, somewhere.
Woohooo - just got a full refund from Paypal. To everyone that has also been scammed by this company, don't give up, or write off your money. The more complaints Paypal get and have to refund, the more likely it is that they will stop doing business with them and cut them off from doing this to more people.