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Yes, I had this exact problem.
Ordered two wooden 'swiveling cheeseboards' with a value of $40US and was sent 2 plastic toothbrushes which are worthless. They made the same 40% refund offer word for word as per other peoples comments. After escalating it I received a refund offer for 50%...as if anyone would pay $20US for 2 plastic toothbrushes that you can get 5 for $1 at the cheap store. Still waiting for Paypal to deal with this dispute. I've used Paypal for 20 years and have never had an issue, I feel really violated.
Similar for me who live in France. I received a1st price electric tooth brush instead of beautiful workstation in wood..
the classic mail with 40% refund offers or the sent back to China by myself....
This is unbelievable that paypal didn't react against it !!!
That does since 2000 that I use Papayl and on this affair I'm feelling cheated.
Well I tried. I had free return shipping from Paypal, so they said I have to return the items to get my refund. I called them and said "this is clearly a scam, it costs more than the items to send back these 2 cheap watches, why would PAYPAL want to pay into a scam? I'm trying to save YOU the money! Look on your own message board, 100's of people are complaining about this company, what more proof do you need???". Unfortunately she said there was nothing she could do so I have to send them back, Paypal will reimburse me the cost and give me my refund.. In 10 years when you read newspaper headlines that say "why did PAYPAL fail" ,you'll see stories like this everywhere. Obviously there's some poor mid management going on at this company.
"Unfortunately she said there was nothing she could do so I have to send them back, Paypal will reimburse me the cost and give me my refund"
So, they found the hole in PayPal's system and are ripping PayPal off.
Is the free return shipping standard, or do you have to sign-up/pay for that?
60% refund? That's still a profit for the scammers, but if it's the best you can get, good. I'm still holding out for 100%. I hope the evidence I provided is enough for PayPal.
I started with PayPal. They do nothing. Aterwards I informed the seller that he have sent me hazardous waste instead of ordered items which I cannot send back, give to anybody (postman ...) in order not to endanger them and that I have properly to dispose of the waste. I have threatened him to report this fraud to the police. He, have started with 40%, begged for 60 % refund. I had enough and agreed.