JustFashionNow? Any info or advice?

barbietee
Contributor
Contributor

Anyone else buy from them?

 

Did you receive your items?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@MS117 

 

You may still have to return it so make sure you have activated the below link.

https://www.paypal.com/us/webapps/mpp/returns


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kernowlass
Esteemed Advisor
Esteemed Advisor

@barbietee 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


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MS117
Contributor
Contributor

I got a package, alright, only it sure wasn't what was on the website.  After going through PayPal, they offered 40% off the purchase price if I returned it on time.  1) Getting it back to them in the time frame they insist on is almost an impossibility, especially with backups at customs in China.  2) Their offer of a full refund is less than the cost of postage.  The item I got looks nothing like the picture on their website, but the description only said printed on cotton blend, and didn't mention the eyelet trim and embroidery on what I ordered.  Picture also showed it draping nicely, which only happens with much heavier cloth.  Still not happy with that, so I'm planning on escalating the complaint.  It's worth the $9.20 they're offering to give it a try to get the whole thing back.  

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@MS117 

 

You may still have to return it so make sure you have activated the below link.

https://www.paypal.com/us/webapps/mpp/returns


Advice is voluntary.
Kudos / Solution appreciated.
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