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Paypal took the money for my daughter's car only she never got the car Protected transactions "We cover physical goods that are sold and shipped with proof of delivery from within the United States to buyers around the globe. We also cover intangible items (digital items and services) subject to the Intangible Goods Additional Requirements below within the United States to buyers around the globe. To help ensure you’re protected, provide compelling evidence to show the item was delivered or the purchase order was fulfilled."
Esteemed Advisor

Re: Juliebug



Ineligible items and transactions


The following items or transactions are not eligible for PayPal’s Purchase Protection program:


  • Real estate, including residential property
  • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft, and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards
  • Businesses (when you buy or invest in a business)
  • Industrial machinery used in manufacturing
  • Payments that are equivalent to cash, including stored value items such as gift cards and pre-paid cards
  • Payments made in respect of gold (whether in physical form or exchange-traded form)
  • Financial products or investments of any kind
  • Gambling, gaming, and/or any other activities with an entry fee and a prize
  • Donations, including payments on crowdfunding platforms as well as payments made on crowdlending platforms
  • Payments to a state-run body (except for state-owned enterprises), government agencies, or third parties acting on behalf of state-run bodies or government agencies
  • Payments to any bill payment service
  • Significantly Not as Described claims for wholly or partly custom-made items
  • Item Not Received claims for physical, tangible items you collect in person or arrange to be collected on your behalf. This includes items bought in a seller's point of sale location, except if you paid for the transaction in person using PayPal's goods and services QR code
  • Anything prohibited by PayPal's Acceptable Use Policy
  • Payments made using PayPal Payouts and Mass Pay
  • Personal Payments including payments sent using PayPal's friends and family functionality
  • Payments that you have not sent using your PayPal account
  • Items intended for resale, including single item transactions or transactions that include multiple items.


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Kudos / Solution appreciated.