@Infonursebecca
Ineligible items and transactions
The following items or transactions are not eligible for PayPal’s Purchase Protection program:
- Real estate, including residential property
- Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft, and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards
- Businesses (when you buy or invest in a business)
- Industrial machinery used in manufacturing
- Payments that are equivalent to cash, including stored value items such as gift cards and pre-paid cards
- Payments made in respect of gold (whether in physical form or exchange-traded form)
- Financial products or investments of any kind
- Gambling, gaming, and/or any other activities with an entry fee and a prize
- Donations, including payments on crowdfunding platforms as well as payments made on crowdlending platforms
- Payments to a state-run body (except for state-owned enterprises), government agencies, or third parties acting on behalf of state-run bodies or government agencies
- Payments to any bill payment service
- Significantly Not as Described claims for wholly or partly custom-made items
- Item Not Received claims for physical, tangible items you collect in person or arrange to be collected on your behalf. This includes items bought in a seller's point of sale location, except if you paid for the transaction in person using PayPal's goods and services QR code
- Anything prohibited by PayPal's Acceptable Use Policy
- Payments made using PayPal Payouts and Mass Pay
- Personal Payments including payments sent using PayPal's friends and family functionality
- Payments that you have not sent using your PayPal account
- Items intended for resale, including single item transactions or transactions that include multiple items.
Advice is voluntary.
Kudos / Solution appreciated.
