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Joyfornice Design

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BFV Contributor
Contributor

Re: Joyfornice Design

PayPal liars!!

Contributor

Re: Joyfornice Design

UPDATE: Nov 16, 2019

 

It has been over a month since I submitted my dispute to PayPal regarding Joyfornice Design. Everything is still pending. I returned the cheap shirt (was supposed to be a nice sweater) to Joyfornice Design on October 18, 2019, at my own cost of $23.50. I had ordered three other "sweaters" which were never sent and have yet to receive any type of refund.  The total cost of this scam is now $130.31 (106.81 original order cost + 23.50 shipping to return item). I don't know where the return parcel is, as there has been no update to tracking info since October 28, 2019. I tried to request a refund for the portion of my order that was never sent and PayPal will not comply. I don't know if this will ever be resolved. At a minimum, I should receive a refund for the three items that were never shipped to me. This has been an ordeal and I am extremely upset. I do not have a lot of money. I ordered the sweaters because they were nice looking quality sweaters (or at least that is what the pictures indicated) and relatively inexpensive for the quality that was advertised on the Fille Zone (Joyfornice Design) website. I have shopped with other online Chinese merchants over the past 3 years, mainly Aliexpress, and have never had this kind of issue with refunds due to vendor misrepresentation. My money is essentially being held hostage, especially the portion of the order that was never sent, as PayPal waits for Joyfornice Design to receive the return parcel. There appears to be no oversight on PayPal's end, as indicated by their lack of concern or willingness to suspend Joyfornice Design's PayPal account, even temporarily, to conduct a minimal investigation on the dozens of complaints about the fraudulent activities of Joyfornice Design. I have used PayPal for many years and I am seriously considering closing my account with them, even if PayPal does eventually come through and provide a refund. I think at this point I will turn this over to my bank, while I still have time.

BFV Contributor
Contributor

Re: Joyfornice Design

Same here. Clearly did not receive my order and seller admitted as much and PayPal still sided with the seller...what the crap?

Contributor

Re: Joyfornice Design

I just received an email from PayPal notifying me that they ruled in my favor as Joyfornice Design failed to provide information to PayPal. I am happy this has finally been resolved but it was a very trying and frustrating experience. I did get a full refund for the purchase but will not get a refund or credit for the return postage. Unfortunately, PayPal required that I return the 1 shirt I received (I purchased 4 sweaters) from my order with Fillezone (Joyfornice Design) as part of the resolution process. The return postage to China was almost as much as the item I was returning but since my order for 4 sweaters cost $106, it was worth it for me to return the one item so that I could get a full refund. Unfortunately, the cost to return a fraudulent item or items is too expensive and a waste of time for individuals that only purchase one or two items and foreign scammer sellers (most are located in China) are well aware of the expensive shipping costs and benefit greatly from this "loophole". It is extremely hard to shut down these fraudulent foreign sellers. That being said, PayPal should be much more proactive by suspending scammer or fraudulent accounts after receiving 2-3 complaints. Allowing the scammers to continue to use PayPal to run their fraudulent businesses while they are being investigated is ludicrous.

 

Please do keep reporting your experiences with Joyfornice Design and other similar scam sellers because your experiences do matter and do help others.

 

HELPFUL INFORMATION FOR THE NEWLY SCAMMED

  1. I recommend keeping good supporting documents (emails, bank statements, etc.) Download a free pdf "printer" to create pdf files of all the documents (email threads, screenshots of the website pages where you purchased the disputed items, etc.) that are relevant to your claim.
  2. Initiate a claim via PayPal's Resolution Center and provide the information and perform the actions that PayPal requests of you in a timely manner.
  3. Initiate a chargeback through you bank/debit/credit card company, deactivate the card used for the fraudulent PayPal purchase and have your bank issue you a new card.
  4. US citizens should submit a detailed complaint to The FBI Internet Crime Complaint Center at: https://www.ic3.gov/default.aspx *As part of the PayPal resolution center claim process, PayPal will require you to file a complaint with your local police dept or online to IC3.
  5. Be patient because the resolution process can take a long time (my claim was initiated almost 2 months ago).

I hope this information helps you to successfully file a claim and receive a determination in your favor.

Contributor

Re: Joyfornice Design

Thats a great post and very helpful thanks

Contributor

Re: Joyfornice Design

Jeg bestilte i midten av september. Men har ikke mottatt noen varer/mail vedr. levering. Er dette svindel? Da har jeg tapt 950,- kr.
Contributor

Re: Joyfornice Design

Ja, det er en svindel, kanskje du får noe, men det er ikke noe som annonsen, en gang bitt to ganger sjenert, beste ønsker.

 

Contributor

Re: Joyfornice Design

Thankfully had a refund via PayPal today. PLEASE PLEASE CHECK YOUR BANK ACCOUNT. This company managed to set up a direct debit when I made the purchase. It had been untouched but was active.
Member

Re: Joyfornice Design

Hey, how do I check it? 

Contributor

Re: Joyfornice Design

Not only will the company not deliver what was ordered, they are getting away with it by Paypal endorsing them. I'm having to pay for a full order, only 2 items arrived, and one of those was a rag that looked second hand!

Won't be using Paypal again, as they decided against me in my claim, credit cards give you much more security