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I’ve escalated my complaint to PayPal too, saying much the same thing, I’ve also suggested PayPal take look at this thread to help them see that there is a real problem with this company
Hi, I had the same problem, there isnt any web site to follow the status, nothing any more, I bought 4 T-shirt and received only 2 with really bad material. So disappointed ...
OK. I must satisfy the following requirements before I receive a refund:
You’re eligible for a refund of $106.81 USD once you return the item(s) associated with this transaction. You must return the item(s) before October 26, 2019. Before you do so, please read our instructions carefully.
To receive your refund, you need to:
- Return the item(s) to the seller at the address we provide. If you purchased multiple items with this one transaction, you may only be required to return specific items. Please return the specific items listed below as instructed. If no specific items are listed in this email, then all items from this purchase must be returned in order to receive your refund.
- Provide online shipment tracking information in the Resolution Center before October 26, 2019. The returned merchandise must be in the same condition as when you received it and you are responsible for any costs associated with the return. If the transaction was $750.00 USD or more, we need the seller to sign confirmation of receipt.
- Mark "Returned Cargo" on the outside of the package to avoid tax charges.
I shipped the item and provided the tracking information as required. I also included the following comments:
Per your request, the erroneous item was shipped today, October 18, 2019 via USPS .
The return shipping cost I paid out of pocket today is $23.50. I demand that the return shipping cost of $23.50 is refunded in addition to the $106.31 for the original order that I placed on September 27, 2019 via order number FLZ9523. Per my original complaint, the seller, Joyfornice Design, sent me one of the four items from my order, and what I received was significantly different (cheap polyester shirt) from the item that was advertised (cotton-blend sweater) on the seller’s website www.fillezone.com. The original purchase price of the “sweater” was $24.45, almost the same price as the cost to return the erroneous and misrepresented item to the seller. I demand that the return postage be refunded as this situation is clearly not my fault. The seller, Joyfornice Design, did not fulfill the entire order, sending only one of the four items that I purchased. It is very unfair and unreasonable to require that I return the item to the seller before the entire dollar amount of the order $106.31 is refunded. I've also spent several hours dealing with this issue and have been quite inconvenienced and traumatized by this fraudulent transaction. Is there any compensation for the lost time, frustration and inconvenience I've suffered in dealing with this scam/fraud?
In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Thank you for that link. I'm one of the many people having a problem with this company and just opened a dispute. We will see what happens, but if I'm required to send back the one item I received out of four ordered, and that item is a real mess, I wouldn't have known about claiming shipping costs without your link.
Don't hold your breath! They just ruled against me and all I wanted was a refund for 2 out of the 3 items that I never received. What was so hard to understand that I never received my order. Lost faith in PayPal.
I think it's dishonest and greedy that PayPal continues to do business with JoyFornice despite the number of disputes and complaints about them. I've given up getting a refund because PayPal are colluding with JoyFornice in making me send back a cheap item, which totally does NOT match the description in look and material content and I'll be damned if I'm paying for shipping costs to send this piece of tat back to China.
I wanted to tell PayPal I will send the item back to THEM in the UK so they can inspect it and cease to do business with JoyFornice, however the messaging format, once I raised the dispute, only allows me to send them proof of shipment. On top of that I have a time limit, I very much doubt this will be resolved satisfactorily in time.
Joyfornice uses photos from real designers then sends cheaply made items to people, that's when they bother to send them.
How about PayPal listens to its users and stops trading with this scammer?????
I agree! It doesn't make since. Especially when they can clearly see the seller is fraudulent. All I wanted was a refund for the items I never received. Paid for them with PayPal thinking it was a safer way to pay. PayPal ruled in sellers favor. How can that happen when I have emails and PayPal messages from seller that admit I did not receive items. Lost all respect for PayPal