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I could not agree more.. Facebook is where plenty of the ads come from. That's how I was sent to PayPal to purchase a product advertised on Facebook.
And I fully agree PayPal makes it impossible to contact them by phone, email, etc. The only option is to write to them at corporate headquarters, the old fashioned way. And I believe it will never be read, or responded to.
Paypal have Just done exactly what you wrote in your message. An email was sent offering me 35% refund and I don't have to send it back. I ordered a item and got a $2 item.No way was I going to send this back. I have another claim going for exactly the same thing brought a $45.98 USD item and received a piece of metal in a ring box. Paypal need to be held accountable for all these scams and facebook to for advertising them.