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In December 2020 I purchased an item (dumbbells set) online through PayPal from a store called jeuihastore for 40 USD.
After more than 2 months of waiting and countless emails, i received a totally different item (teeth whiteners) that are probably worth a couple of dollars
I contacted the store and they said it is a mistake and asked me if i would settle for a 45% discount. I insisted to get the full amount and these thieves just kept delaying and delaying and then they stopped replying to my emails.
They are doing this on purpose and charging for certain items that don't exist only to send you cheap items that you never wanted.
I have not received a refund till now and I am hoping that PayPal would do something about it.
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
I also had the same problem I bought a set of dumbbells in January 2021 through PayPal about 32 USD. After months of waiting, I received a battery-powered toothbrush that sells for 5 euros in the Chinese shop next to my house. I also contacted the shop and even ame said it was a mistake and asked me to offer a refund of 40% which has not yet arrived. They are just scammers beware