We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
No I was told to return them and then they company would authorities a refund but I had got to pay to return them to china
@Sf66 Me too! Costs more to send back than I paid for the item. And who is to say they will actually give the money back. Which is why they are getting away with it.
In my case I received the goods but they are not as advertised. So why should I have to pay to return. Especially as they were advertised as being in the UK....
This company was added to the Hong Kong companies register in December 2019. I bet they're making a fortune.
Paypal not helpful and card company saying they can't help either.