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I bought a pair of trainers in the right uk size, they took a month to get here, did not realise on facebook where they were coming from, and they are definitely the wrong size and they are refusing a refund, as they say they are not faulty, but they are faulty as wrong size.
yes, I thought it should be easy too. They are not supporting me at all.
I have just been looking at my case and find that my complaints regarding my item (not as advertised) are listed along with my notes but none of their replies are there. PayPal have told me to return my item, at my cost, and I will receive a refund for the item when it arrives. They will not, however, refund the £30 it will cost to return. I also find that the only way to contact PayPal regarding this dispute is via their last message which only allows me to fill in shipping details and tracking number. No way to argue the ridiculousness of returning the goods. If I don’t do so within a week my case will be closed. 🤷♀️