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I've been ripped off by a chinese website and have a dispute open, paypal are telling me to return the fake goods to the chinese seller but the seller has listed their address as (and lots of chinese characters :
Return shipping address
How do I post to this address?
Don't bother sending the crap back. The address is likely bogus in any language, case will just drag on forever, which is fine with seller/scammer since the burden is on us, the victims to prove to PP that the seller got the return safely and in satisfactory condition. PP favor sellers heavily becasue that is their business model. Scammer got on to the loophole and thousands (no exaggeration) of people are being scammed.
You can try to get a customer rep to help you. Start a chat ("message us" then get "PayPal Assistant", then to human), then explain your situation. Have to be persistent as the reps are trained to repeat PP's policy and that's it, ask for another rep or a manager if the current one is not able to help.
File complaint on ic3.gov and other channels, contact newspaper and TV station to publicize scam and PP's complicyt
The more people makes this loophole known to the public the sooner PP will act. Also, let's boycott PP, don't use PP even for trusted merchants. The bottom line is what will make PP executives get off their butt and do something.
thankyou for your advice and it is exactly what i was thinking, the return address given (in Chinese characters) is bogus and unusable, so the only other option on the PP form is to cancel the dispute!
I have asked to speak to an agent and entered my details for them to respond.
I work in tech and think i can start to make a noise about this, social media, petitions, writing to their leadership. Is there any consumer based action already in motion about this. It feels like PP is part of the scam to me..
There was/is a lot of noise about a class action lawsuit. In fact there may be multiple actions going on. I'm not sure how to search threads other than going thru the pages manually.
I'd also read someone mentioned PP is actually in the process of modifying (or had recently modified) their policies to better protect buyers (have to see it to believe it), but most likely it won't be retroactive.
In my case, I was offered up to $30 to send a couple of masks to Hong Kong, USPS charges at least $35 to send a flat envelop to HK. The few bucks out of pocket notwithstanding, why should the victim have to go thru more hoops to recover their money? And during this pandemic risk life and limb to fall deeper into the scam. PP is obviously unwilling or unable (scammers smarter than PP executives, I can actually buy that) to take serious action. Promising $30 is a slap in the face. The address in my case turned out to be bogus anyway.