Items sent to wrong address

[TheSafeOne73]

My items were sent to the wrong address, however only after I opened a dispute were they sent

[kernowlass · Accepted solution]

@TheSafeOne73 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[TheSafeOne73]

Thanks for the advice, I’ve been in touch with the postal service multiple times, who informed me that PayPal is well aware of the scheme people have going on right now and have been aware since early May. Where they send a item not what you ordered to an address in your area just so the package (which is usually a small toy or piece of paper) will scan as delivered to a mailbox in that vicinity. I’m not dealing with PayPal anymore, you only get one chance to bill crap me. The postal agent gave me the same advice you did regarding my bank since PayPal are acting clueless. I initiated the process with my bank and spoke with a representative who said it should be successful,quite a few customers have called about PayPal within the last week. Thanks

[kernowlass]

@TheSafeOne73 

Excellent, hope your bank gets your refund for you.