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Items not received

New Community Member

Items not received

I am trying to file dispute for not receiving my order. PayPal keeps denying it say it wasn't unauthorized  instead of understanding i didn't get my item

Esteemed Advisor

Re: Items not received



Why are you opening a dispute for unauthorised instead of non receipt OR did you pay using the friends/family option and so do NOT have any buyer protection.


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

Advice is voluntary.
Kudos / Solution appreciated.