Item significantly not as described issue

Temp20220206o
New Community Member
Hi, I ordered a nightwear set that was advertised as 100% pure Mulberry silk. It arrived and is 100% polyester. I'm in the UK. The seller is insisting I send it back at my cost for a full refund. PayPal is siding with them. I would have no issue with this if I was returning it because I had simply changed my mind, but it is not what I ordered! The advert boasted about how great silk is for skin etc but this is not silk! How do I get PayPal to actually help me? Sending it back will cost 1/3 of the cost of the item.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Temp20220206o 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





Advice is voluntary.
Kudos / Solution appreciated.
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