Item sent with click and collect but not recieved

raj7
New Community Member

The item was sent to an Argos Click and Collect address - the item wasn't picked up and subsequently returned to the seller yet I neither have the item or a refund which goes against both eBay's and PayPal's terms of user services for your money back guarantee, it's been exactly a month since purchase and I've spoken to various representatives and I have tried to contact the seller but no one is interested or helping, I have made a case with PayPal but they keep telling me the seller has provided tracking details but aren't even looking at my side of the case and how I dont even have the item!!! I would just like my money back as I am fed up with the service I have received from PayPal, eBay and the actual seller. Any help would be appreciated as I physically cant afford to lose this money.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@raj7

 

Offer the seller extra postage to send the item again for you, but this time make sure you collect it.


Advice is voluntary.
Kudos / Solution appreciated.
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raj7
New Community Member

Argos say they dont have the item, the seller doesnt want to contact me, i dont even want the item anymore i just want my money back.

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