Item sent to wrong address by seller PayPal closed case in sellers favour
Suzy50
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Nov-14-2019
09:38 PM
I purchased an Ebay item and seller put a wrong number on my parcel it was delivered and signed for but not by me. She has stated in Ebay message it was the post office fault. I've contacted royal mail who advised me the tracking number is definitely not my address on the package. I opened a dispute with PayPal and the seller has put the tracking number on the dispute but wont upload the receipt which will show the address it was sent to on that. PayPal have decided in sellers favour and closed the dispute as tracking number shows delivery but not who to. So I'm out of pocket for the item and money. What can I do now please?
Labels:
- Labels:
-
Disputes
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-15-2019
03:50 AM
Appeal.
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- PayPal dropped a Dispute wouldn't wait, Cant let them get away with this. in Disputes and Limitations Archives
- PayPal in sellers favour in Disputes and Limitations Archives
- PayPal resolution decision made without evidence. in Disputes and Limitations Archives
- how do I get to the facebook page of pay pal in Disputes and Limitations Archives
- Dispute closed in seller's favour but item NOT received in Disputes and Limitations Archives