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Item recieved not what I ordered


Item recieved not what I ordered

I paid £25.99 for a snow globe and recieved a cheap nasty piece of fashion jewellery. I escalated a dispute and recieved an offer for a full refund today but they want me to send the fashion necklace back before they release my will cost me more than it's worth to send it and I will be waiting weeks before they receive it...can I argue the case ?
Esteemed Advisor

Re: Item recieved not what I ordered



In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Advice is voluntary.
Kudos / Solution appreciated.