Item not recieved

SamSmedley
New Community Member

I bought a hoodie off depop and had my money pending until delivery, obviously however the money left after 14 days and I still haven't received my item and when I try and report the transaction it doesn't give me the option of 'item not received' however only 'I want to report unauthorised activity or I have a billing issue' both of which don't help my problem?

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kernowlass
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@SamSmedley 

 

😥

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).
You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.




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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@SamSmedley 

 

Did you use the goods / services to pay OR friends / family OR did you pay a sellers personal paypal.me link?


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SamSmedley
New Community Member

Friends/Family 

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@SamSmedley 

 

😥

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (if your account was hacked and used without your consent).
You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.




Advice is voluntary.
Kudos / Solution appreciated.
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LORA666
New Community Member

MELBOURNE SHOPPINGS (IN ONTARIO OR SOME PLACE) ARE HOPELESS. ORDERED ITEM ON 29 OCT /19 NOT YET RECEIVED.

 

TAKE SO LONG TO RESPOND TO EMAILS!

 

ARE THEY FRAUDS?

 

 

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