Item not received

[Mac_a_bee]

I placed an order. It was shipped through USPS. I never received the item. I opened a dispute. Once PayPal saw the tracking info they closed my case. I saw the post man Sunday and asked him what I could do. He told me that when they deliver a package, they scan it and it scans the GPS. So I called the post office today. They did confirm the package was delivered to an address in my hometown. They would not tell me where, but that it was not similar in street name or number. Now, I cannot find a way to reopen the case or open a new one. I feel like PP really let me, as their customer down by closing the case already.  What can I do?

[kernowlass]

@Mac_a_bee 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.