Item not received

[BonMu]

I need assistance, PayPal closed my dispute but according to the FedEx tracking number sent by the seller to them , I have been in touch with FedEx it is for a different person at an address different from mine . Any clue on what I should do next

[kernowlass]

@BonMu 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[BonMu]

I have tried to contact the seller without any success ever since I purchased the item & the website I made the purchase has seized to exist . The seller provided a tracking number to PayPal during the dispute , but the tracking number (784723849093) doesn’t show the address it only lists the person who signed for the package . I contacted FedEx the tracking number is for a different person at a different address they can’t help me unless the sender contacts them . PayPal also tells me they can’t help me unless I have delivery address associated with the tracking number from courier company .