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Item not received

cread70
New Community Member

Item not received

Ordered item from onbuy.com for my dad.  He paid by debit card and used paypal as a guest.  The item did not arrive so tried to open a dispute but even when I put in transaction number it is no where on paypal.  onbuy have told me exactly what to do as they are covered by Buyer Protection with paypal, however, I have followed all that and nothing.  I believe the seller is not legitimate as there was another person who had the same experience as I did and I have told onbuy this but they don't seem bothered.  Can anyone help please.