I ordered a North Face coat off a business on depop. They charged me 125 euro and told me it was posted on the 10-12-2020. On Christmas Day I was so disappointed it didn’t come and I’ve had no word from them since about the coat. I opened a dispute but the only option to report it as was unauthorised. PayPal came back and closed the case and it cannot be reopened. HELP!!
A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction. Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you. They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
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