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Item not received

New Community Member

Item not received

I ordered an item without signing in to my PayPal account. It was billed by my credit card through PayPal. I have not been able to talk to anyone about a refund. I can't seem to get a message through as a guest and when I do through my account, it says they can't help me. Does anyone know how to get a message and dispute through without signing in? Thanks
Esteemed Advisor

Re: Item not received



If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
2. Contact your card issuer for a chargeback.

Advice is voluntary.
Kudos / Solution appreciated.