Item not received

pauline1001
Contributor
Contributor

I brought an item and was sent to click and collect store as listed on seller's page.  The store refused to accept it and returned it to sender.  But it did not have any return address, so is lost in royal mail.  The royal mail have told me that they cannot talk to me about it, that the seller has to contact them.  The seller will not do this or refund my money,  He told paypal that I refused to accept even through I have proof from royal mail tried to deliver to click and collect store and it was not accepted.

 

I have lost £200 and the item    Paypal have denial my claim twice and ebay will not help because I asked paypal to deal with it, as I paid through paypal

 

I would like some help

 

Thanks

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