Item not received

[Annie969]

I’m trying to get my money back for a plant not received but all I can see is basically a fraudulent payment ,how do I change it to item not received please

[kernowlass]

@Annie969 

If you only have the unauthorised option then did you pay via the friends / family option ie you sent a gift of payment to someone?

[Annie969]

Yes I paid family & friends ,does that mean I can’t get my money back

[kernowlass · Accepted solution]

@Annie969 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time. You would also not be able to open a dispute apart from one citing an unauthorised transaction (but that option is for hacked accounts so would be closed as you had authorised the transaction).
You also 'risk' having your account limited for using this option when you are purchasing goods as its against Paypal user agreement.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will assist you but unfortunately as it was a 'gift' payment they may decline as well.

[Annie969]

Thank you for your help