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Item not received yet refund denied


Item not received yet refund denied

I have a problem with PayPal not investigating PP-D-88818858.  I gave you the information from the POST MASTER at Chipley that the package the seller said was for me was actually for someone else at a different address in Chipley Florida. They took it upon themselves to bow to the seller and NOT check the validity of my comment about the POST Master.  All they had to do is call ANY POST MASTER and they can tell you that the tracking number that was provided was NOT for at  <removed>. Now I want my money back from the seller.  All that needs to be done is call my Post Master at <removed> and give him the tracking number 9374869903505645345081 and he would tell them that it was NOT addressed to me at my address and it weighed 5oz. and no where near the weight of two Wireless Security Cameras of about four - 6 pounds.  The seller is a fraud and I can not get through to talk to a real person.. 

Esteemed Advisor

Re: Item not received yet refund denied



To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

Advice is voluntary.
Kudos / Solution appreciated.