I asked to buy a cd by facebook messenger, the seller agreed and I sent the payment. Over the next few days he said that the cd was not available but would be within days, and he would not 'cash' my payment yet. According to my transactions on Paypal this was just a straightforward payment from me to him, therefore when the item never appeared there did not seem to be an option for me to cancel the order so I asked for a refund. Several unanswered messages and 3 months later I've had to start a claim, which, as he apparently did not respond, was resolved in my favour. He has just messaged me saying I've taken money from him that he had never accepted from me & therefore I had never paid out in the first place. Surely you cannot 'not claim' a payment, it would have gone straight to his account?? and he needed to refund me? which he did not (and also ignored all messages). I think this is a misunderstanding of how Paypal operates and It's not about the money - I'm wanting to know who is right, for future reference as I use Paypal almost every day. Surely Paypal would not have refunded me the money from his account if the payment had not gone into his account? please help.
