Item not received - claim CASE CLOSED, but no refund yet!

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Hello, 

Item not received - claim CASE CLOSED.

I don't see any refund status. This is what I see when click on closed case "We were notified by your credit card company that you had filed a case for a payment made on Dec 30, 2020. The case was closed in your favor based on the info provided."

When should I get refund? Thanks in advance!