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Item not as described

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Item not as described

I bought an item from a store from Facebook. When I received it it was completely different than what I ordered. The seller turns out to be from China and now for me to receive a refund I have to send it back to them at my expense. In doing this I’d loose my money since it would cost almost what I paid. What can i do.
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Re: Item not as described

File dispute, make sure you select proper category "substantially not as described", take photos of the item you received, along with packaging showing tracking number. be prepared to upload when PP asks for them. Don't send anything back to China, the address is likely bogus. Keep arguing your case with customer service that it is unfair for buyer to pay for sellers mistake.

 

Stop using PP for all future transactkons, PP knowingly let scammers take advantage of their platform. Numerous class actions about to begin (based on many posts here).

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11 REPLIES 11
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Contributor

Re: Item not as described

File dispute, make sure you select proper category "substantially not as described", take photos of the item you received, along with packaging showing tracking number. be prepared to upload when PP asks for them. Don't send anything back to China, the address is likely bogus. Keep arguing your case with customer service that it is unfair for buyer to pay for sellers mistake.

 

Stop using PP for all future transactkons, PP knowingly let scammers take advantage of their platform. Numerous class actions about to begin (based on many posts here).

View solution in original post

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Re: Item not as described

It happened to me as well. I have filed a dispute. But the return address provided to me was in Chinese. 

I asked for a translation and after a month and contacting PP customer service twice, I was again provided the same address in chinese. 

 

It's been approx two months since I filed the dispute. It is so frustrating. 

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Re: Item not as described

Exactly my experience. I’m somewhat disillusioned by this.
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Re: Item not as described

An update to my case: My claim was denied today because I did not provide the tracking for the returned package even though I had contacted PP support twice that the address was in Chinese and was told that they have contacted the seller to provide the address in English. I was told that I don't need to do anything and today the claim was denied.

 

How pathetic is paypal. I have a full message trail, contacted PP support on 25 July, 24 August, 1 September and 6 September. There is a clar disconnect between different teams. The claims team is not updated by the support team on the latest conversation between the customer and the support agent. And the support agents don't update the status of the claim either. 

 

Is there any way to get in touch with someone in Paypal to escalate this? 

 

 

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Contributor

Re: Item not as described

I have an open dispute right now with PayPal and a Chinese merchant right now. I filed the dispute in July. I want around in circles with this bogus vendor about this stuff they sent me that was nothing like what I ordered. I tried my hardest to get the merchant to email me a pre-paid return label so I ship the stuff back to them in China, but they must have done this scam before because they weren't budging on this at all. They were trying to convince me to keep it (like, no - if I wanted that I would have ordered it in the first place) saying it would cost more for me to ship it back to them (they were right about that part for sure). So I had no choice to file a dispute which is open right now. PayPal said I had to mail the stuff back. I actually am out of some of my own money sending it back to China, but I decided to go through with it out of principle and to learn my lesson. But I did ask PayPal about who was going to pay me for the return shipping part. It was not until I messaged PayPal that I was even informed that PayPal had a shipping credit thing that buyers have to sign up for separately. But there's a $30 maximum limit per transaction. Why wouldn't this information be more well know? I still haven't gotten my refund for the actual purchase transaction. Every time review the case details, the resolution date has been changed to another date in the future. Why?! When I mailed the products back to the merchant to the address provided to me by PayPal, I uploaded pictures that included tracking #'s etc. At this point, I've fulfilled every end you've asked of me. Give me my money!

 

In summary, yes, I hope there is a class action lawsuit filed and I will happily add my name to it. 

 

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Re: Item not as described

I was offered the $30 maximum reimbursement as well, but I still would be out of some out of pocket money to return 2 masks (I'd ordered an RC helicopter) to an address in Hong Kong, which when I googled it turned out to be bogus. So the scammers are counting on the case never getting resolved, and PP just standing by.

 

So, does PP actually reimburse the $30 once you showed that you send it? Without proving it got delivered?

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Re: Item not as described

I would also like to know how this is supposed to work. So far, it doesn't seem like we are protected at all from fraud occurring through paypal. I know I will be thinking twice about using paypal for future transactions. Paypal didn't even ask for my supporting documents, they just sided with the seller. "Send it back (paying more than the item is worth) and they will refund in full" sounds like I'm not the only one this has happened to. So disappointing.

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Re: Item not as described

There are inconsistent reports on what happens when victims send worthless items back.

 

First question is: will PP reimburse (assuming victim pre-activate "return program") right away, once prove of shipment is uploaded?

 

Second question is: will PP refund original purchase, even without prove of delivery (address given may be bogus and undeliverable)?

 

Some have reported success in getting full refund (yes for both questions), some have reported only getting the $30 return shipping (yes for first, no for second question). And some reported no for both questions (likely not pre-activate return shipping program).

 

So unless we have assurance on how PP consistently treats these cases, I don't recommend anybody sending crap back.

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Re: Item not as described

You have to sign up for the return shipping credit thing separately via PayPal. As long as you provide them with all the photos, receipts etc. they ask for within the time limits they are requesting then they will give you the money up to $30. I received that money fairly quickly in my PayPal account.