Item never Received

JC803
New Community Member

i ordered an item and never received it because they had an incorrect address.  It showed Alabama and i live in Pennsylvania.  i contacted paypal and opened a case and they closed it.  I contacted the seller several times with no resolution.  Either want the item or a refund

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi JC803, 

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

Generally, the decision made at the conclusion of a buyer claim is final and can only be appealed if new information is presented which was not considered during the original investigation.


If you would like to appeal the outcome of a claim you may be able to do so within 10 days of case closure by following these steps:

1. Log in to your PayPal account at http://www.paypal.com
2. Click ‘Resolution Centre’ near the top of the page. 
3. Select 'Closed cases' in the drop down menu and find the claim you wish to view. 
4. Click ‘Appeal’ in the action column. 
5. Provide information for your appeal and follow the on-screen instructions.

 

- Siobhan 
 

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