New to the community? Welcome! Please read our Community Rules and Guidelines
I ordered something online in early January.
It didn't arrive so I contacted the company who are based in China and they said they sent it and provided the tracking number.
I checked the tracking number with then national postal service and it said it was delivered successfully.
When I asked to what address they said it was to a different postcode than mine - and for GDPR reasons couldn't give me the exact address just the postcode.
I contacted Paypal through resolution centre and they told me the merchant provided valid tracking number so denied my claim.
I then contacted Paypal again and they said to get evidence that it was sent to the wrong postcode.
I got his evidence from the postal service and sent it to Paypal.
When I sent this they again refused to refund as they said the merchant provided evidence that it was sent to the correct address.
I have evidence to the contrary but I was told the denied the claim again.
This is sheer madness! I have provided evidence that the company is lying (the postal service said it's a common fraud at the moment).
What can I do next?
The cost of the item is only €40 but it's the principle - Paypal seem to be ignoring the evidence I gave them and "helping" the person committing this fraud which is disgraceful.
©1999-2021 PayPal, Inc. All rights reserved.