Item delivered to other address - PayPal won't issue refund
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi there
I ordered something online in early January.
It didn't arrive so I contacted the company who are based in China and they said they sent it and provided the tracking number.
I checked the tracking number with then national postal service and it said it was delivered successfully.
When I asked to what address they said it was to a different postcode than mine - and for GDPR reasons couldn't give me the exact address just the postcode.
I contacted Paypal through resolution centre and they told me the merchant provided valid tracking number so denied my claim.
I then contacted Paypal again and they said to get evidence that it was sent to the wrong postcode.
I got his evidence from the postal service and sent it to Paypal.
When I sent this they again refused to refund as they said the merchant provided evidence that it was sent to the correct address.
I have evidence to the contrary but I was told the denied the claim again.
This is sheer madness! I have provided evidence that the company is lying (the postal service said it's a common fraud at the moment).
What can I do next?
The cost of the item is only €40 but it's the principle - Paypal seem to be ignoring the evidence I gave them and "helping" the person committing this fraud which is disgraceful.
Thanks
Tommy
- Labels:
-
Disputes
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Getting money back from Ebay in Payments Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- Never received refund to bank (over 30 days) in Payments Archives
- Why does PayPal continue to allow 163.com? in Disputes and Limitations Archives
- Seller stole >$7k, PayPal acting too slowly to recover my money in Disputes and Limitations Archives